1.  CREW POLICY

1.1  Escrow-Protected Payments

Payments made through Krewlink are protected through Krewlink's escrow payment system.

Funds are held by Krewlink and are not released to the Crew until the agreed project or service has been completed and the applicable completion conditions have been satisfied.

This system is designed to provide protection to both the Client and the Crew throughout the transaction.

1.2  Crew Responsibilities

Crew Members are expected to:

·         Arrive at the agreed location on time.

·         Complete the agreed services in accordance with the confirmed booking.

·         Maintain accurate availability and profile information.

·         Communicate promptly with the Client regarding any relevant changes or issues.

·         Provide reasonable prior notice if circumstances prevent them from fulfilling a booking.

·         Act professionally and respectfully toward Clients and other Krewlink users.

1.3  Client No-Show

If a Crew Member arrives at the agreed project location at the scheduled time and the Client fails to appear without providing prior notice, the Crew Member will be entitled to compensation equal to 20% of the total confirmed project quotation.

The applicable 20% compensation will be deducted from the Client's payment and paid to the Crew, subject to verification of the no-show.

1.4  Crew No-Show

If a Crew Member fails to attend a confirmed project at the agreed location and time without providing prior notice or a valid justification, Krewlink may take action against the Crew Member's account.

Depending on the circumstances, Krewlink may:

·         Suspend the Crew Member's account.

·         Restrict access to bookings.

·         Remove or limit listings.

·         Require additional verification.

·         Terminate the account in cases of serious or repeated violations.

Krewlink may also make reasonable efforts to arrange a replacement Crew Member for the Client, subject to availability.

1.5  Cancellations

Crew Members should provide as much advance notice as reasonably possible when cancelling a confirmed booking.

Repeated or last-minute cancellations may result in account restrictions or suspension.

Any applicable refund or compensation will be determined according to the circumstances of the cancellation and the applicable Krewlink policies.

1.6  Force Majeure

Krewlink may waive or modify applicable penalties when a cancellation or failure to attend is caused by circumstances beyond the Crew Member's reasonable control, including serious emergencies, severe weather, government restrictions, natural disasters, or major transportation disruptions.

Krewlink may request reasonable evidence before making a determination.

2.  CLIENT POLICY

2.1  Escrow-Protected Payments

Payments made through Krewlink are protected through Krewlink's escrow payment system.

Funds are held by Krewlink and are released to the applicable provider after the agreed service has been completed, subject to any applicable dispute, cancellation, refund, or payment conditions.

2.2  Client Responsibilities

Clients are expected to:

·         Provide accurate project information.

·         Provide the correct location, date, and time.

·         Be available at the agreed location at the scheduled time.

·         Respect the agreed scope of work.

·         Communicate promptly regarding changes or delays.

·         Treat Crew, Studios, and Rental Houses professionally and respectfully.

·         Comply with the applicable terms of the booked service.

2.3  Crew No-Show

If the assigned Crew Member fails to attend a confirmed project at the agreed location and time without prior notice, Krewlink will make reasonable efforts to arrange a suitable backup Crew Member as soon as possible, subject to availability.

The availability of a replacement Crew Member cannot be guaranteed.

If a suitable replacement cannot be arranged, Krewlink will review the transaction and determine the applicable refund or payment outcome.

2.4  Client No-Show

If a Client fails to appear for a confirmed Crew booking without providing a 24 hr prior notice , the applicable 20% no-show compensation may be deducted from the Client's payment and paid to the Crew, subject to verification.

Any remaining balance will be handled according to the applicable cancellation and payment terms.

2.5  Client Cancellations

Clients should provide reasonable advance notice when cancelling a confirmed booking. Refund eligibility may depend on:

·         The time of cancellation.

·         The type of service booked.

·         The applicable provider's cancellation terms.

·         Whether the provider has already incurred costs or committed resources.

2.6  Disputes

Krewlink acts as an independent platform and aggregator for disputes between Clients and service providers, including Crew Members, Studios, and Rental Houses.

If a dispute is raised, Krewlink may place the relevant funds on hold.

Funds will not be released while an active payment dispute is being reviewed, unless otherwise determined by Krewlink or required by applicable law.

Both parties may be asked to provide relevant information or evidence. Krewlink may consider:

·         Booking details.

·         Messages exchanged through Krewlink.

·         Check-in or attendance information.

·         Photos or other supporting evidence.

·         Project or service specifications.

·         Payment records.

·         Other relevant information available to Krewlink.

After reviewing the available information, Krewlink may determine the appropriate refund, payment release, compensation, or other resolution in accordance with the applicable policies.