2.  CLIENT POLICY

2.1  Escrow-Protected Payments

Payments made through Krewlink are protected through Krewlink's escrow payment system.

Funds are held by Krewlink and are released to the applicable provider after the agreed service has been completed, subject to any applicable dispute, cancellation, refund, or payment conditions.

2.2  Client Responsibilities

Clients are expected to:

·         Provide accurate project information.

·         Provide the correct location, date, and time.

·         Be available at the agreed location at the scheduled time.

·         Respect the agreed scope of work.

·         Communicate promptly regarding changes or delays.

·         Treat Crew, Studios, and Rental Houses professionally and respectfully.

·         Comply with the applicable terms of the booked service.

2.3  Crew No-Show

If the assigned Crew Member fails to attend a confirmed project at the agreed location and time without prior notice, Krewlink will make reasonable efforts to arrange a suitable backup Crew Member as soon as possible, subject to availability.

The availability of a replacement Crew Member cannot be guaranteed.

If a suitable replacement cannot be arranged, Krewlink will review the transaction and determine the applicable refund or payment outcome.

2.4  Client No-Show

If a Client fails to appear for a confirmed Crew booking without providing a 24 hr prior notice , the applicable 20% no-show compensation may be deducted from the Client's payment and paid to the Crew, subject to verification.

Any remaining balance will be handled according to the applicable cancellation and payment terms.

2.5  Client Cancellations

Clients should provide reasonable advance notice when cancelling a confirmed booking. Refund eligibility may depend on:

·         The time of cancellation.

·         The type of service booked.

·         The applicable provider's cancellation terms.

·         Whether the provider has already incurred costs or committed resources.

2.6  Disputes

Krewlink acts as an independent platform and aggregator for disputes between Clients and service providers, including Crew Members, Studios, and Rental Houses.

If a dispute is raised, Krewlink may place the relevant funds on hold.

Funds will not be released while an active payment dispute is being reviewed, unless otherwise determined by Krewlink or required by applicable law.

Both parties may be asked to provide relevant information or evidence. Krewlink may consider:

·         Booking details.

·         Messages exchanged through Krewlink.

·         Check-in or attendance information.

·         Photos or other supporting evidence.

·         Project or service specifications.

·         Payment records.

·         Other relevant information available to Krewlink.

After reviewing the available information, Krewlink may determine the appropriate refund, payment release, compensation, or other resolution in accordance with the applicable policies.