5.  DISPUTE RESOLUTION

5.1  Raising a Dispute

A Client, Crew Member, Studio, or Rental House may raise a dispute regarding a transaction conducted through Krewlink.

Disputes should be submitted as soon as reasonably possible after the relevant incident.

Krewlink may establish a specific deadline for submitting disputes depending on the type of transaction.

5.2  Payment Hold

Where a dispute concerns funds that have not yet been released, Krewlink may place those funds on hold until the dispute has been reviewed.

5.3  Evidence

Krewlink may request evidence from either party, including:

·         Booking confirmations.

·         Platform communications.

·         Attendance or check-in records.

·         Photographs or videos.

·         Project documentation.

·         Receipts or invoices.

·         Other relevant evidence.

Users are expected to provide accurate information during the dispute process.

5.4  Krewlink's Role

Krewlink acts as an independent platform and aggregator.

Krewlink does not act as an employee, agent, employer, Crew Member, Studio, Rental House, or Client unless expressly stated otherwise.

Krewlink's role is to facilitate the platform, transactions, communication, and applicable dispute-resolution process.

6.  CANCELLATION & REFUND PRINCIPLES

Unless a specific policy or provider term states otherwise:

·         Cancellations should be communicated, at least 24h before.

·         Refunds may depend on the timing and circumstances of the cancellation.

·         Provider-specific cancellation terms may apply.

·         No-show compensation may apply where specifically stated in these policies.

·         Funds involved in an active dispute may remain on hold until the dispute is resolved.

·         Krewlink may consider exceptional circumstances on a case-by-case basis.