Krewlink PLATFORM POLICIES

Effective Date: September 2026

These Platform Policies govern the use of Krewlink by Crew Members, Clients, Studios, and Equipment Rental Houses. By using Krewlink, creating an account, listing a service, making a booking, or completing a transaction through the platform, you acknowledge and agree to the policies applicable to your role and transaction.

Krewlink operates as a platform connecting Clients with Crew, Studios, and Equipment Rental Houses. Krewlink may facilitate bookings, payments, communication, and dispute resolution between platform users

1.  CREW POLICY

1.1  Escrow-Protected Payments

Payments made through Krewlink are protected through Krewlink's escrow payment system.

Funds are held by Krewlink and are not released to the Crew until the agreed project or service has been completed and the applicable completion conditions have been satisfied.

This system is designed to provide protection to both the Client and the Crew throughout the transaction.

1.2  Crew Responsibilities

Crew Members are expected to:

·         Arrive at the agreed location on time.

·         Complete the agreed services in accordance with the confirmed booking.

·         Maintain accurate availability and profile information.

·         Communicate promptly with the Client regarding any relevant changes or issues.

·         Provide reasonable prior notice if circumstances prevent them from fulfilling a booking.

·         Act professionally and respectfully toward Clients and other Krewlink users.

1.3  Client No-Show

If a Crew Member arrives at the agreed project location at the scheduled time and the Client fails to appear without providing prior notice, the Crew Member will be entitled to compensation equal to 20% of the total confirmed project quotation.

The applicable 20% compensation will be deducted from the Client's payment and paid to the Crew, subject to verification of the no-show.

1.4  Crew No-Show

If a Crew Member fails to attend a confirmed project at the agreed location and time without providing prior notice or a valid justification, Krewlink may take action against the Crew Member's account.

Depending on the circumstances, Krewlink may:

·         Suspend the Crew Member's account.

·         Restrict access to bookings.

·         Remove or limit listings.

·         Require additional verification.

·         Terminate the account in cases of serious or repeated violations.

Krewlink may also make reasonable efforts to arrange a replacement Crew Member for the Client, subject to availability.

1.5  Cancellations

Crew Members should provide as much advance notice as reasonably possible when cancelling a confirmed booking.

Repeated or last-minute cancellations may result in account restrictions or suspension.

Any applicable refund or compensation will be determined according to the circumstances of the cancellation and the applicable Krewlink policies.

1.6  Force Majeure

Krewlink may waive or modify applicable penalties when a cancellation or failure to attend is caused by circumstances beyond the Crew Member's reasonable control, including serious emergencies, severe weather, government restrictions, natural disasters, or major transportation disruptions.

Krewlink may request reasonable evidence before making a determination.

2.  CLIENT POLICY

2.1  Escrow-Protected Payments

Payments made through Krewlink are protected through Krewlink's escrow payment system.

Funds are held by Krewlink and are released to the applicable provider after the agreed service has been completed, subject to any applicable dispute, cancellation, refund, or payment conditions.

2.2  Client Responsibilities

Clients are expected to:

·         Provide accurate project information.

·         Provide the correct location, date, and time.

·         Be available at the agreed location at the scheduled time.

·         Respect the agreed scope of work.

·         Communicate promptly regarding changes or delays.

·         Treat Crew, Studios, and Rental Houses professionally and respectfully.

·         Comply with the applicable terms of the booked service.

2.3  Crew No-Show

If the assigned Crew Member fails to attend a confirmed project at the agreed location and time without prior notice, Krewlink will make reasonable efforts to arrange a suitable backup Crew Member as soon as possible, subject to availability.

The availability of a replacement Crew Member cannot be guaranteed.

If a suitable replacement cannot be arranged, Krewlink will review the transaction and determine the applicable refund or payment outcome.

2.4  Client No-Show

If a Client fails to appear for a confirmed Crew booking without providing a 24 hr prior notice , the applicable 20% no-show compensation may be deducted from the Client's payment and paid to the Crew, subject to verification.

Any remaining balance will be handled according to the applicable cancellation and payment terms.

2.5  Client Cancellations

Clients should provide reasonable advance notice when cancelling a confirmed booking. Refund eligibility may depend on:

·         The time of cancellation.

·         The type of service booked.

·         The applicable provider's cancellation terms.

·         Whether the provider has already incurred costs or committed resources.

2.6  Disputes

Krewlink acts as an independent platform and aggregator for disputes between Clients and service providers, including Crew Members, Studios, and Rental Houses.

If a dispute is raised, Krewlink may place the relevant funds on hold.

Funds will not be released while an active payment dispute is being reviewed, unless otherwise determined by Krewlink or required by applicable law.

Both parties may be asked to provide relevant information or evidence. Krewlink may consider:

·         Booking details.

·         Messages exchanged through Krewlink.

·         Check-in or attendance information.

·         Photos or other supporting evidence.

·         Project or service specifications.

·         Payment records.

·         Other relevant information available to Krewlink.

After reviewing the available information, Krewlink may determine the appropriate refund, payment release, compensation, or other resolution in accordance with the applicable policies.

3.  EQUIPMENT RENTAL / RENTAL HOUSE POLICY

3.1  Rental House Terms

Equipment rentals listed on Krewlink are subject to the terms and conditions established by the respective Rental House or equipment provider.

Clients are responsible for reviewing and accepting the applicable Rental House terms before confirming a rental.

These terms may include provisions relating to:

·         Rental duration.

·         Collection and return.

·         Equipment condition.

·         Deposits.

·         Cancellation.

·         Damage.

·         Loss or theft.

·         Late returns.

·         Improper use.

·         Additional charges.

3.2  Equipment Condition

Rental Houses are responsible for accurately representing the equipment listed on Krewlink, including its condition, specifications, availability, and relevant limitations.

Clients are responsible for using rented equipment appropriately and in accordance with the Rental House's applicable terms.

3.3  Damage or Loss

Responsibility for damage, loss, theft, or misuse of rented equipment will generally be determined according to the applicable Rental House's rental terms and conditions.

Krewlink may facilitate communication and dispute resolution between the Client and Rental House but does not automatically assume responsibility for damage to or loss of rented equipment.

3.4  Cancellations

Cancellation and refund terms for equipment rentals are governed primarily by the applicable Rental House's published or agreed rental terms.

Where Krewlink payment protection applies, Krewlink may hold or process funds in accordance with the applicable booking and dispute procedures.

3.5  Disputes

If a dispute arises between a Client and Rental House, Krewlink may act as an independent platform and aggregator to facilitate the dispute-resolution process.

Relevant funds may remain on hold while the dispute is reviewed.

Both parties may be required to provide evidence supporting their position.

4.  STUDIO POLICY

4.1  Studio Bookings

Studios listed on Krewlink are responsible for maintaining accurate information regarding:

·         Studio availability.

·         Location.

·         Facilities.

·         Equipment included.

·         Capacity.

·         Booking conditions.

·         Pricing.

·         Applicable restrictions.

Clients are responsible for reviewing the Studio's listing and applicable booking conditions before confirming a booking.

4.2  Escrow-Protected Payments

Payments made through Krewlink are protected through Krewlink's escrow payment system.

Funds are held by Krewlink and released according to the applicable booking and payment conditions.

If an active dispute exists, funds may remain on hold until the dispute has been reviewed and resolved.

4.3  Client No-Show

If a Client fails to attend a confirmed Studio booking without providing prior notice, a 10% compensation fee will be deducted from the total booking amount and paid to the Studio as compensation.

The remaining 90% of the booking amount will be refunded to the Client, subject to the applicable booking conditions and verification of the no-show.

4.4  Studio No-Show or Unavailability

If a Studio is unavailable for a confirmed booking due to circumstances attributable to the Studio, the Studio may be responsible for providing an appropriate remedy.

Depending on the circumstances, Krewlink may:

·         Attempt to arrange an alternative Studio, subject to availability.

·         Issue an applicable refund.

·         Hold payment pending resolution.

·         Restrict or suspend the Studio's account in cases of serious or repeated violations.

4.5  Studio Cancellations

Studios are expected to provide reasonable advance notice if they need to cancel a confirmed booking.

Repeated or last-minute cancellations may result in account restrictions or suspension.

Krewlink may consider the circumstances of the cancellation when determining the appropriate resolution.

5.  DISPUTE RESOLUTION

5.1  Raising a Dispute

A Client, Crew Member, Studio, or Rental House may raise a dispute regarding a transaction conducted through Krewlink.

Disputes should be submitted as soon as reasonably possible after the relevant incident.

Krewlink may establish a specific deadline for submitting disputes depending on the type of transaction.

5.2  Payment Hold

Where a dispute concerns funds that have not yet been released, Krewlink may place those funds on hold until the dispute has been reviewed.

5.3  Evidence

Krewlink may request evidence from either party, including:

·         Booking confirmations.

·         Platform communications.

·         Attendance or check-in records.

·         Photographs or videos.

·         Project documentation.

·         Receipts or invoices.

·         Other relevant evidence.

Users are expected to provide accurate information during the dispute process.

5.4  Krewlink's Role

Krewlink acts as an independent platform and aggregator.

Krewlink does not act as an employee, agent, employer, Crew Member, Studio, Rental House, or Client unless expressly stated otherwise.

Krewlink's role is to facilitate the platform, transactions, communication, and applicable dispute-resolution process.

6.  CANCELLATION & REFUND PRINCIPLES

Unless a specific policy or provider term states otherwise:

·         Cancellations should be communicated, at least 24h before.

·         Refunds may depend on the timing and circumstances of the cancellation.

·         Provider-specific cancellation terms may apply.

·         No-show compensation may apply where specifically stated in these policies.

·         Funds involved in an active dispute may remain on hold until the dispute is resolved.

·         Krewlink may consider exceptional circumstances on a case-by-case basis.

7.  FORCE MAJEURE

Krewlink may modify, waive, or suspend applicable cancellation, no-show, or compensation provisions when circumstances arise that are reasonably beyond the affected party's control.

Such circumstances may include:

·         Natural disasters.

·         Severe weather.

·         Government restrictions.

·         Major public emergencies.

·         Significant transportation disruptions.

·         Other extraordinary circumstances.

Krewlink may request reasonable evidence to verify the circumstances.

8.  ACCOUNT SUSPENSION & TERMINATION

Krewlink reserves the right, subject to applicable law and its general Terms of Service, to suspend, restrict, or terminate an account where a user:

·         Repeatedly fails to attend confirmed bookings.

·         Repeatedly cancels bookings without reasonable notice.

·         Provides false or misleading information.

·         Engages in fraudulent activity.

·         Abuses another user.

·         Misuses the Krewlink platform.

·         Attempts to circumvent Krewlink's payment system.

·         Repeatedly violates these policies or the Terms of Service.

The severity and duration of any restriction may depend on the circumstances and history of the account.

9.  OFF-PLATFORM TRANSACTIONS

Krewlink's payment protection, dispute-resolution process, refunds, and other transaction protections apply only to transactions conducted through Krewlink in accordance with the applicable platform terms.

Transactions deliberately moved outside Krewlink may not be covered by Krewlink's payment protection or dispute-resolution procedures.

Users must not use Krewlink to arrange a transaction and then deliberately move that transaction off-platform for the purpose of avoiding applicable Krewlink fees, protections, or policies.

10.  CHECK-IN & ATTENDANCE VERIFICATION

Krewlink may introduce or require attendance verification for certain bookings. Verification may include:

·         Platform check-in.

·         Time and location confirmation.

·         Booking confirmation.

·         Platform messages.

·         Photographic evidence.

·         Other reasonable verification methods.

Attendance verification may be used when determining eligibility for no-show compensation, refunds, disputes, or other remedies.

11.  LIABILITY

Each user remains responsible for their own conduct, services, property, equipment, and obligations under their agreement with another user.

Krewlink provides the platform and applicable transaction services but does not automatically assume responsibility for:

·         The quality of services provided by Crew.

·         The condition of Studio facilities.

·         The condition or operation of rented equipment.

·         A Client's conduct or failure to meet their obligations.

·         Damage caused by one user to another user's property.

·         Losses arising from agreements or activities outside Krewlink.

Nothing in these policies is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

12.  POLICY CHANGES

Krewlink may update these policies from time to time to reflect changes to the platform, services, operational procedures, or applicable legal requirements.

Where material changes are made, Krewlink may provide appropriate notice through the platform or other available communication channels.

Continued use of Krewlink after the effective date of updated policies may constitute acceptance of the updated policies, subject to applicable law.

13.  ACCEPTANCE

By creating an account, listing a service, making a booking, accepting a booking, or completing a transaction through Krewlink, users acknowledge that they have read and agree to the policies applicable to their use of the platform.

These policies should be read together with Krewlink's Terms of Service and Privacy Policy. Where there is a conflict between these policies and applicable law, applicable law will prevail.